Philosophy
Our Values Personify How We Value our Clients
We know that the success of our firm is dependent on the satisfaction and
loyalty of our clients. Therefore, we spare no measure to convey to our clients
that we know their worth, predominantly by providing the following:
The most knowledgeable, skilled, accomplished, and respected attorneys.
Our attorneys hold appointed leadership positions in
multiple industry organizations. To further this goal, the firm offers
continuing education seminars for our lawyers in locations throughout
the world.
Personalized service that is catered to their unique needs and priorities.
We are dedicated to learning about, understanding, and
honoring our clients’ culture and language. We take a personal interest
in our clients and believe that nurturing existing client relationships is of
equal importance to securing new clients.
Limitless access to their attorneys
Our firm utilizes the most
advanced and reliable technology so that our clients can rest
comfortably knowing that their attorneys are always within
reach. Meticulous communication with our clients is an essential
component of the firm’s customer service standard.
The unbridled attention and dedication of their attorneys.
Our attorneys have in-depth knowledge of their clients and are proactive in
carrying out our clients’ objectives. We believe that every client should
feel like our most important client.
Attorneys who understand the importance of cost containment and who always aim to protect the client’s bottom line.
Our clients will never have to sacrifice quality for efficiency.
Strict adherence to each client’s philosophies and billing guidelines.
Compliance with our clients’ philosophies and guidelines is
a quantifiable measure of respect. The firm considers this a
fundamental and compulsory element of file handling and customer
service. This process is reinforced at all levels throughout the firm.
The benefit of being informed.
Our clients should never have to ask
about the status of their case. Regular and detailed updates are key to
maintaining client satisfaction.
Complimentary services
including legal advice, legal research, fully
accredited seminars, case law updates, and legislation alerts. Not only
does this courtesy evidence our appreciation, but it also reinforces the
firm’s willingness to put service before traditional remuneration
concerns. We offer this service to both our current and our prospective
clients.
Satisfied Employees Pave the Way to Satisfied Clients
While profit is essential to business success, a business cannot be
successful if it focuses only on profit.
Our employees are our best commodity and a crucial component of our
success. We want our employees to know that they are appreciated
and that their contributions are never taken for granted. We are always
cognizant of the fact that it is difficult to have satisfied clients without
satisfied employees. Thus, we go to great lengths to ensure employee
satisfaction.
Establishing an Enjoyable Environment
One factor that leads to employee satisfaction is an enjoyable and
aesthetically pleasing work environment. Our employees enjoy coming
to a workplace that is professional and well-appointed, yet friendly and
relaxed.
Our offices reflect our tone of comfortable elegance and include lobbies,
kitchens, break rooms, and conference rooms that are in keeping with
that tone. Individual offices and workspaces are designed to maximize
space and efficiency without sacrificing our design aesthetic.
Product versus Productivity
At The Brooks Law Firm, we value our employees who consistently produce
exemplary work. However, we also know that healthy work relationships help
to foster productivity. We hope that our employees will develop work
relationships characterized by a durable feeling of belonging and mutual
support.
This approach yields a positive outlook and energy that is carried by our
employees into their daily communication with our clients. Employees who
enjoy the people they work with, and where they work, carry that sentiment
into their non-work lives, providing priceless advertising for the firm.
This balanced approach is also an effective means by which to limit turnover
and its related costs. It maintains consistency, which, in turn, fosters firm
loyalty and unity.
Dedicated to Diversity
Diversity is key to building a rich and thriving workforce. Our growing
workforce mirrors our country’s rapid societal, commercial, and
business globalization. Our firm culture is built on a foundation of
understanding, accepting, valuing, and celebrating the differences within
our workforce.
We recognize that diversity goes beyond demographics. Our
philosophy includes identifying the motivating factors, needs, and
strengths of our employees. This allows for an efficient allocation of
energy and resources to maximize each individual’s productivity. We
are then able to encourage our employees to use their unique strengths
to achieve a higher level of personal success.
“Doing Things Right” and “Doing the Right Thing”
Our attorneys are amongst our industry’s brightest and most talented
professionals. They are known for setting and elevating the standards in their
respective areas of law. Their talents are enhanced by our high caliber
professional staff, the contributions from whom make our attorneys’
successes possible.
We value our employees for their performance and accomplishments, but also
for their commitment to doing the “right thing.” Our employees personify the
firm’s commitment to providing legal representation and customer service with
the highest level of integrity and professional ethics.
We also encourage our employees to “do the right thing” for their communities
and the world at large. Our employees actively engage in service activities,
both individually and firm-coordinated, and we actively support our clients’
philanthropic endeavors. We believe that a sense of global responsibility
contributes greatly to the rich and diverse culture of the firm.
We believe that our success is conditioned on our employees feeling fully
engaged in the process of building and strengthening the firm.
